Q: How long will it take to receive my order?
📦 Orders are processed within 1-3 business days, and shipping times vary based on your location. Standard shipping takes 5-7 business days, while expedited options are available at checkout.

Q: Do you offer discreet shipping?
🔒 Yes! We respect your privacy. All orders are shipped in plain, unmarked packaging with no reference to The Kinky Kilo on the outside.

Q: Do you ship internationally?
🌍 We currently ship to select international locations. Shipping times and costs vary, and any customs fees are the buyer’s responsibility.

Q: What is your return policy?
🚫 Due to the intimate nature of our products, all sales are final for hygiene reasons. However, if your item arrives damaged or defective, please contact us within 48 hours of receiving your order for a replacement.

Q: What if I receive a faulty product?
💔 We got you! If you receive a defective item, email us at contact page with photos, and we’ll send a replacement or issue store credit.

Q: What materials are used in your products?
✨ We prioritize body-safe, high-quality materials such as medical-grade silicone, glass, and non-toxic wax for our candles. Each product page provides detailed material information.

Q: How do I clean and care for my toys?
🧼 To keep your pleasure items fresh and safe, wash them with warm water and mild soap or a toy-safe cleaner before and after each use. Always store them in a clean, dry place.

Q: Are your candles body-safe?
🔥 Yes! Our wax play candles are made from skin-safe, low-temperature wax, perfect for sensual exploration. Always do a patch test before use.

Q: Will my purchase show up on my bank statement?
🕵️‍♀️ Your privacy matters. Transactions will appear under a neutral business name, so no one will know what you ordered.

Q: Do you keep my personal information private?
🔐 100%. We never share or sell your data. Your shopping experience is safe, secure, and completely confidential.